Frequently Asked Questions
Everything you need to know about our premium ingredients and shipping.
What is the shelf life of your bubble tea ingredients?
Most of our syrups, powders, and toppings have a shelf life of 12 to 24 months. Once opened, we recommend consuming them within 30 days and storing them in a cool, dry place.
How do you handle shipping for perishable items?
Perishable items, such as certain popping boba flavors or jellies, are packed in heavy-duty corrugated boxes. We use reliable carriers to ensure your supplies arrive fresh and intact.
Do you offer wholesale pricing for businesses?
Yes, we provide tiered pricing for bulk orders. If you are a cafe or restaurant owner, please contact our sales team to set up a wholesale account for better rates.
What is your return policy for food products?
To maintain food safety standards, we cannot accept returns on food items unless they are damaged or incorrect. If your order arrives compromised, please contact us within 48 hours.
Are your products certified Halal or Kosher?
Many of our Bossen products are Halal and Kosher certified. Please check the specific product description or the 'Certifications' tab on the product page for detailed information.
How can I track my order?
Once your order is processed and shipped, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.